Your First Orthodontic Visit

Important New Patient Information

We are always excited about meeting new patients during their first visit to our office for their Complimentary Consultation! Our greatest goal is to give you the healthy, straight, beautiful smile you’ve always wanted.

Please call us if you have any questions.

Palm Valley Office Park Phone Number 623-935-3908 Email Us

Every Smile Starts with an initial consultation!

When you arrive for your appointment, we will help you get acquainted with our office and our amazing orthodontic team! We offer a video arcade, new touch screen interactive games, and a beverage station in the lobby for patients and family use.

Your first visit as a new patient will take approximately 40-60 minutes. Our Treatment Coordinator will guide you through every step of the new patient process. This important initial appointment will consist of a thorough examination and a discussion of potential treatment options and will allow us to learn and discuss your orthodontic treatment goals.

Utilizing state of the art patient education software, our Doctor will take the time to discuss if orthodontic treatment appears to be in your best interest and formulate a specific treatment plan addressing your orthodontic concerns. Patients who are ready for treatment will receive all the information pertaining to their diagnosis and treatment plan including the type of treatment, length of treatment, cost for treatment, insurance benefits, and financing options available.

We pride ourselves with educating our patients and encourage you to ask questions regarding your treatment. Dr. Hilgers feels it is important to analyze each patient’s specific needs, because in-depth planning leads to superior results and higher patient satisfaction. We want you to leave feeling excited about the possibilities for your new smile!

We know that your time is valuable. If you wish to expedite treatment or minimize the number of appointments necessary prior to the start of orthodontic treatment, many of our initial exam times also have time reserved following the exam for diagnostic records. The records include X-rays and photos which are necessary for confirming the appropriate treatment plan. If you wish to have the option to have records taken immediately following the exam, please indicate that preference when scheduling your initial exam appointment.

Financial Arrangements

Following Dr. Hilgers comprehensive clinical exam, the Treatment Coordinator will discuss with you the treatment fee* and provide you with several, flexible payment options; working with your budget and your payment needs. Many of our patients take advantage of our no-interest monthly payment plan or our payment-in-full discount. In addition, we offer Care Credit as an outside financing source. Family discounts are also available.

As a courtesy, we will verify your insurance benefits and assist you in completing and filing insurance claim forms for orthodontic treatment. We will also accept benefit payments directly from your insurance provider.

We’re convinced that the value of a beautiful, confident smile that lasts a lifetime will certainly be worth your investment!

*Our treatment fee includes all beginning, progress, and final x-rays, all treatment visits, retainers at the completion of treatment and up to one year of follow-up retainer visits to insure that beautiful new smile is being maintained.